Michael Belanger is the Vice President Commercial Strategy at GCP Hospitality, which manages a growing portfolio of over 40 properties and 7,500+ keys around the world including the Regent Hong Kong, Pullman Bangkok Hotel G, Together Co-Living Melbourne, and 14 hostels in New Zealand with Haka House. Under his guidance, the company is developing commercial best practices and processes for Hotels, Hostels, Serviced Apartments and Student Accommodations.

Prior to joining GCP Hospitality, Michael worked over 15 years with InterContinental Hotels Group (IHG) in Canada, Dubai, Singapore and Hong Kong, with his most recent role at the company’s flagship, InterContinental Hong Kong, as Director of Revenue Management. 

Michael graduated in Hospitality Management from l’Institut de Tourisme et d’Hôtellerie du Québec (ITHQ) in 2002 and Marketing Management at HÉC Montréal in 2004. He holds an MBA from University of Fredericton in Canada. He is also a member of HSMAI and involved in the Asia-Pacific Revenue Advisory Board and the Thailand Chapter.

Chakorn is a tech-driven owner of Atmind Group, overseeing the management of 7 hotels, including the iconic Arbour Hotel Pattaya. Equipped with fundamental skills in Python, he builds fast and lightweight tech tools to identify opportunities and create new ways of working. As a data wizard in training, Duetto has become the next challenge in his leveling-up journey.

Chakorn set out on his hospitality journey as a barista but, to this day, is unable to produce a decent piece of latte art. Nonetheless, his time in the slow bar has provided him with experience in pleasing guests and creating wonderful drip coffee experiences. While he no longer makes a living off making coffee and chitchatting at the bar, K. Chakorn still, from time to time, brews decent coffee in the morning while he stresses over failing to deploy his analytics tool in time for his meetings. On other days, he reads through his report stack, which he continuously endeavors to simplify even further so he can properly enjoy his coffee without getting overwhelmed by all the data.

Aside from caffeine and coding, K. Chakorn enjoys rock climbing as a form of personal challenge, where he too must continuously level up. K. Chakorn loves taking on hard challenges and solving everyday hotel problems through homemade solutions, helping his people do better. This is the part of his journey he aims to share, hoping it will be useful to anyone listening.

 

With over 9 years of experience in Revenue Management including Marriott corporate office, boutique, airport, resorts, casino, convention properties, property openings, and Forbes 5-star properties across North America and APAC. Jeong now helps hotels understand how they can utilize the various solutions in Duetto to achieve their revenue goals.

 

Chris Crowley joined Duetto in April 2021 as Senior VP of Sales and was promoted to Chief Revenue Officer just a year later in April 2022. Chris leads the global sales organization, which currently operates offices in the US, Argentina, London, Germany, and Singapore.

Prior to working with Duetto, Chris established his Nina & Pinta business travel consultancy in late 2017, working with a wide array of clients, including hotel technology specialist HRS Group.

An experienced travel industry professional, Chris has also worked as Senior Vice President at BCD Travel, currently the world’s third-largest TMC. And he has enjoyed hospitality tenures with Accor, Radisson, Concorde Hotels, Grange Hotels and 47 Park Street Hotel in London, where he worked with Albert Roux. 

Chris served on the ACTE (Association of Corporate Travel Executives) board 2006-2008, and as ACTE President 2009-2011. He was Chair of the ACTE Foundation 2011-2013. He was a board member of the Institute of Travel Management (2016-2022). He is currently serving on the board of HSMAI APAC.

In her current role as VP of Global Customer Success at Duetto, Joyce Galvao has focused on creating growth-oriented processes and efficiency, with the goal of improving customer retention and satisfaction. Her previous experience includes her role as Senior Director of Global Customer Success at the same organization.

During her time at COMO Hotels & Resorts, Joyce served as Director of Distribution, overseeing all aspects of revenue management, distribution, and reservations for the company's 12 properties. Additionally, she excelled in implementing revenue and distribution solutions and systems, as well as in training and developing reservations teams.

Joyce has also held previous roles such as Revenue Manager at Maybourne Hotel Group and The Savoy Group, where she focused on revenue management, distribution, and strategy.

Andrew is a results-driven business leader with a distinguished career in driving growth and innovation across global markets. As the Senior Vice President of Supply at Agoda, a subsidiary of Booking Holdings (Nasdaq: BKNG), Andrew plays a pivotal role in expanding Agoda's market presence and elevating its expansive directory of travel related products and services.

Since joining Agoda in 2012, Andrew has held multiple positions across various departments within the organisation, including partner development, business development, operations and more.

Andrew's unique blend of strategic insight, innovation, and operational expertise continues to shape Agoda's success in the dynamic landscape of travel and hospitality. His dedication to fostering collaboration and driving results makes him a valuable asset to both Agoda and the broader industry.

Prior to Agoda, Andrew held various positions at Oracle and Mirvac Hotels & Resorts. He graduated with a Bachelors degree in Applied Sciences from RMIT University.

 

Kim is the Regional Director for Southeast Asia in STR, a premium data benchmarking, analytics and marketplace insights provider for the global hospitality industry. STR is a division of CoStar Group, Inc. (NASDAQ: CSGP), a leading provider of online real estate marketplaces, information and analytics in the commercial and residential property markets.

Kim is a digital marketing professional with over 20 years’ experience within the hospitality industry. She has assisted independent hotels and hotel chains grow their revenue through their website development, traffic and revenue generation, channel distribution and reputation management combined with market intelligence and data analytics.

Nickie is a seasoned hotel consultant with a wealth of experience in the travel industry. She specializes in collaborating with a diverse range of hotels to optimize their direct bookings and effectively address their specific needs. Trusted and relied upon within the industry, Nickie brings a unique blend of expertise and insight to every project, consistently delivering results that propel hotels towards greater success.

Pemika Na Nakorn serves as the Thailand Commercial Lead at Revinate, the world's leading CRM platform for hospitality. With a passion for travel and a knack for all things tech, Pemika brings a unique blend of expertise to the table.

With over 10 years of experience in the hospitality industry, Pemika has honed her skills in understanding the needs of hoteliers and crafting tailored solutions to help them succeed in an ever-evolving landscape. Her deep industry knowledge, coupled with her tech-savvy mindset, allows her to deliver innovative strategies and drive tangible results for her clients.

In her role at Revinate, Pemika is dedicated to empowering hoteliers to harness the power of CRM technology to enhance guest experiences, drive revenue, and achieve their business goals.